Can I cancel my order?
Can I change my address on an order I have placed?
Can I place an order by email?
Can I place an order by telephone?
If you are based in New Zealand then you can make enquiries about purchase by calling +64 21 026 33116.
Can I track my order?
Can my order be gift wrapped and/or include a gift message?
How do I check the status of my order?
How do I know what size to order?
How do I pay for my order?
How will I know that Edmund Hillary has received my order?
What credit / Debit cards can I use on the on- line store?
What happens after I place an order?
When will I receive my order?
Please refer to our shipping delivery times for more information click here. We aim to ensure that all orders pass through customs as quickly as possible, but we cannot be held liable for any orders held in customs.
Can I ask for a different delivery address?
Yes, you can select a delivery address on the checkout pages. We support delivery to the UK and a select number of worldwide locations. (see our shipping information page)
Do I get charged for each item?
You will be charged a single delivery fee per order. Please refer to our shipping fees for more information.
Do I have to create an account to place an order?
Do you ship to multiple shipping addresses?
Does Edmund Hillary deliver to Post Office Boxes, Military Bases or Freight Forwarding Addresses?
How much will I be charged in import taxes and duties?
What are the delivery charges?
Please refer to our shipping fees for more information. We will deliver to most countries but for the following countries we pay for and manage all duties and sales taxes, and all returns are free: United Kingdom, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, New Zealand, Australia, USA, Canada This means all import duties / customs taxes and local sales taxes are included in the price of the product. If you are ordering products for countries outside the list above you may be liable to pay import duties and sales taxes if applicable, and unless the goods are faulty returns will be at your cost. If the goods are faulty we will refund you the cost of the postage.
Where does Edmund Hillary deliver?
We will deliver to most countries but for the following countries we pay for and manage all duties and sales taxes, and all returns are free: United Kingdom, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, New Zealand, Australia, USA, Canada For countries outside this list we will deliver the product but if applicable you may be responsible for paying for any duties, sales taxes and the cost of non-faulty returns.
Do you have a chart to help with size conversion?
Yes, simply head over to our sizing page to view.
How can I select the correct size of item for me?
Each item has a size guide window you can click to view that breaks down the size in cm and inches for the various sizes the item comes in. You can use this guide to select the correct size for you.
Can I exchange an item(s)?
Can I return an item ordered online for a full refund?
If you order an item and decide that is not right for you, you can return it for free within 30 days as long as it is in the condition you received it. If you are located outside New Zealand then we are not able to refund the original shipping fee paid but we will give a full refund of the value of the item.
Can I return an item(s) to a Edmund Hillary Store?
In New Zealand you can return an item to our Edmund Hillary stores in Commercial Bay, Auckland and Queenstown Airport if bought from those stores or from our own website.
You are not able to return items to our retail partners ie other stockists unless the items/s were originally bought from those stockists.
How do I return an item(s) I've ordered online?
Returns are simple and complimentary for the following countries: United Kingdom, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, New Zealand, Australia, USA, Canada. For details on how to complete a return please visit our returns section. If you are returning a non-faulty product from outside these countries you will be responsible for organising the return and paying for the cost of postage. If the product is faulty we will refund the cost of the postage.
How quickly do I need to return an item(s)?
A returns authorisation request must be submitted within 30 days of ordering the product.
If I buy an item as a Christmas present can the recipient exchange or return it outside the 30 day period?
If you purchase items in November then the items can be exchanged up to 15th January 2021 for items of the same value or a gift card. If the items are purchase in December they can be returned for a refund but this would need to be within the 30 day period.
Is there a deadline for returns?
If an item needs to be returned then you have 30 days from the original order to let us know.
When do I get my refund?
Refunds will be made as soon as the returned Goods are received. Please allow 14 days for the payment to be credited back to your account.
How can I get in contact with an advisor?
You can email us at anytime, please use the contact page for further details.
Are Edmund Hillary clothes suitable for extreme weather conditions?
Are your products ethically sourced and produced?
Can I collect my order in store?
How do I change my account details?
How do I contact Edmund Hillary?
How do I find out more information about an item(s)?
How do I take care of my Edmund Hillary item(s)?
How do I unsubscribe from your newsletter?
How much do you contribute to the philanthropic causes?
. The sale of every product from our collection will generate a donation. Buying an Edmund Hillary product directly contributes to our identified causes. 100% of the contribution goes towards the cause as we bear all other administrative costs. It is a calculation based on a percentage of the wholesale price of each product. It equates to 2% of our sales revenue or approximately 10% of our sales margin.
If an item is out of stock, can I be notified when it becomes available?
Is shopping online with Edmund Hillary secure?
My order has been damaged on delivery, what should I do?
What do I do if I have forgotten my password?
Where can I have Edmund Hillary items repaired?
If you are interested in becoming a retailer of our collection please contact us using these details.