FAQS

Can I cancel my order?

Yes. All orders can be cancelled at any time before they are despatched. Typically, all in-stock items will be despatched within 8 hours of order confirmation. It is not possible to cancel an order after an item is despatched. You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. To cancel an order please contact our customer care team on +442039675498.

Can I change my address on an order I have placed?

Unfortunately we are unable to change the address on an order already placed. However if your order has been placed within 24 hours it may be possible to cancel it and replace your order using another address. Please contact Customer Care to find out more.

Can I place an order by email?

Yes, all orders must be placed online through our web site or through our Customer Care team at hello@edmundhillary.com

Can I place an order by telephone?

No. Please contact us at hello@edmundhillary.com and we can assist you with your order.

Can I track my order?

Yes. Once your order is dispatched from our New Zealand warehouse, you will receive an email with order details, payment confirmation and a tracking link. Click the link to track the status of your parcel. If you require any further assistance please contact our customer care team at hello@edmundhillary.com.

Can my order be gift wrapped and/or include a gift message?

We do not currently offer gift cards or gift messages. All orders are accompanied by an Edmund Hillary postcard. It may be possible to write a message on the postcard if you email us at the time of order at hello@edmundhillary.com

How do I check the status of my order?

You can check the status of your order online at any time using My Account. Sign in to your account and click the 'Order' tab. All orders placed will be shown with the newest order first. Select the order that you wish to view to see full details.

How do I know what size to order?

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please contact customer care for guidance at hello@edmundhillary.com

How do I pay for my order?

Payment can be made using the following credit or debit cards: Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and Maestro.

How will I know that Edmund Hillary has received my order?

Once you have placed an order, we will send you an order acknowledgement email. Please contact Customer Care with your order details if you do not receive this email.

What credit / Debit cards can I use on the on- line store?

We are happy to accept Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and Maestro.

What happens after I place an order?

After placing an order you will be sent a confirmation e-mail confirming the items and billing and delivery information. Once the item is dispatched we will send you a confirmation email with courier tracking information and an attached invoice.

When will I receive my order?

Please refer to our shipping delivery times for more information click here. We aim to ensure that all orders pass through customs as quickly as possible, but we cannot be held liable for any orders held in customs.