FAQS

How can I get in contact with an advisor?

You can email us at anytime, please use the contact page for further details.

Are Edmund Hillary clothes suitable for extreme weather conditions?

These clothes have been designed as high-quality fashion clothing items. Although some of the fabrics have been replicated from the original Everest Expedition they have not been tested to withstand extreme conditions. We recommend that you take advice from outdoor professionals when purchasing gear for extreme conditions.

Are your products ethically sourced and produced?

Ethical sourcing and production is of utmost importance to the Hillary family and the Edmund Hillary Collection. We use ethically sourced goose down and feather sourced from Minardi Piumini in Italy. They guarantee that their down is a by-product of the poultry industry, harvested from the nests of geese and has not come from live plucked or force-fed birds.

Can I collect my order in store?

No. At this time, we do not offer an in-store pick up service. All online purchases will be shipped to you directly.

How do I change my account details?

To change your account details, go to My Account and sign into your account using your email address and password. Click 'Account Details' and update your details and remember to 'Save Changes'.

How do I contact Edmund Hillary?

Emailing us at hello@edmundhillary.com is the best way to contact us and ensure you include all relevant details so we can easily answer your query.

How do I find out more information about an item(s)?

Each product page includes information about the product design, size & fit, fabric composition, care instructions, country of origin and dimensions. Product imagery is available on all product detail pages including a high quality zoom functionality. If you require any other product information, our customer care team would be happy to advise.

How do I take care of my Edmund Hillary item(s)?

We include as much information as possible within the product page for each item. On each product page, there is a complete description and detailed information about fabric composition. If there is any further information that you require about an item(s) please contact customer care at hello@edmundhillary.com

How do I unsubscribe from your newsletter?

You can unsubscribe at any time by clicking the 'unsubscribe' link found in the footer of every newsletter. Alternatively visit My Account, sign in, select 'Account Details', 'Email Settings' and then select 'Unsubscribe'. Remember to save your changes.

How much do you contribute to the philanthropic causes?

The sale of every product from our collection will generate a donation. Buying an Edmund Hillary product directly contributes to our identified causes. 100% of the contribution goes towards the cause as we bear all other administrative costs. It is a calculation based on a percentage of the wholesale price of each product. It equates to 2% of our sales revenue or approximately 10% of our sales margin. 

If an item is out of stock, can I be notified when it becomes available?

If an item is out of stock please contact us at hello@edmundhillary.com and we will let you know when the item is due back in stock.

Is shopping online with Edmund Hillary secure?

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it impossible for them to be read over the Internet. For full details, see our Privacy Policy.

My order has been damaged on delivery, what should I do?

If your order has been damaged on delivery, please contact our customer care team within 48 hours of delivery on +442039675498 or hello@edmundhillary.com.

What do I do if I have forgotten my password?

To reset your password, please visit to the ‘Login/Register’ tab at the top of the web site. Then click on the ‘forgotten password’ link, enter your email address and we will send you an email to rest your password.

Where can I have Edmund Hillary items repaired?

Please contact customer care on hello@edmundhillary.com for further advice.