FAQS

Can I exchange an item(s)?

No, I’m afraid that at this time we do not offer exchanges. You will need to return your item, receive your refund, and then re-order the different product.

Can I return an item(s) to a Edmund Hillary Store?

No. It is not possible to return an online order to a store stocking Edmund Hillary clothing unless it was purchased from that store.

How do I return an item(s) I've ordered online?

 Returns are simple and complimentary for the following countries: United Kingdom, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, New Zealand, Australia, USA, Canada. For details on how to complete a return please visit our returns section. If you are returning a non-faulty product from outside these countries you will be responsible for organising the return and paying for the cost of postage. If the product is faulty we will refund the cost of the postage.

How quickly do I need to return an item(s)?

A returns authorisation request must be submitted within 30 days of ordering the product.

Is there a deadline for returns?

If an item needs to be returned then you have 30 days from the original order to let us know.

When do I get my refund?

Refunds will be made as soon as the returned Goods are received. Please allow 14 days for the payment to be credited back to your account.