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Shipping & Returns

Shipping costs and delivery times

FOR THE COUNTRIES LISTED BELOW, ALL RETURNS ARE FREE OF CHARGE, AND ALL DUTIES AND TAXES ARE INCLUDED (EXCLUDING REST OF WORLD).

DELIVERY LOCATION

Delivery speed

Small Parcel (under 1kg)

Large Parcel (over 1kg)

UK

Next day (if order placed before 2pm)

£7.50

£10

EUROPE (listed countries below)

within 8 days

£11

£15

NZ/ AUSTRALIA

within 11 days

£15     (NZ$29)

£20      (NZ$38)

USA

within 11 days

£12.50

£16.50

CANADA

within 11 days

£18.50

£22.50

Rest of World *

Dependent on Country

£25

£25  

* Rest of World shipping may incur additional taxes and import fees beyond our control. Any charges must be paid by the person receiving the parcel.

European countries that we ship to under the price list above:

Austria
Belgium
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Sweden

All orders placed will be despatched within 48 hours from our UK Distribution centre. Orders placed Saturday and Sunday will be despatched on the following Monday.

RETURNS

FOR UK, EUROPE (identified countries), NEW ZEALAND, AUSTRALIA, USA AND CANADA

For the countries listed above (other than Rest of World) all returns are free of charge.

Simply contact hello@edmundhillary.com. Once we have confirmed that your return meets our terms and conditions, we will issue you with a free returns code and send you a link to our returns portal, where you can generate your own returns label. Then all you need to do is drop the parcel in to your local post office.

FOR REST OF WORLD

From Rest of World, unless the goods are faulty, returns will be at your cost, and you will need to organise return postage yourself. If the goods are faulty we will refund you the cost of the postage. Please contact hello@edmundhillary.com to log the return and for return address details.

OUR 30-DAY RETURNS POLICY

Our returns policy lasts 30 days. If you wish to return an item for any reason, you must contact us within 30 days of the date of your purchase at hello@edmundhillary.com

 If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment, within 14 working days.

 

Our UK office hours are 9am – 5pm. Monday to Friday. For help please contact us at hello@edmundhillary.com