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Standard Shipping & Returns

Shipping costs and delivery times

SHIPPING IS FROM OUR WAREHOUSE IN AUCKLAND, NEW ZEALAND VIA DHL EXPRESS.  DUE TO COVID 19 AND REDUCED FLIGHTS, FREIGHT CHARGES HAVE INCREASED CONSIDERABLY.  THE FOLLOWING PRICES ARE SUBSIDISED BY EDMUND HILLARY BRANDS.

ALL ITEMS ARE SENT IN CARD OR HOME COMPOSTABLE SATCHELS FROM NEW ZEALAND COMPANY, WWW.BETTERPACKAGING.CO.NZ.  

FOR THE COUNTRIES LISTED BELOW, ALL RETURNS ARE FREE OF CHARGE, AND ALL DUTIES AND TAXES ARE INCLUDED (EXCLUDING REST OF WORLD).

DELIVERY LOCATION

Delivery speed

Small Parcel (under 1kg)

Large Parcel (over 1kg)

UK 

5-7 days

£25

£40

EUROPE (listed countries below)

5-7 days

£25

£40

NEW ZEALAND

2-3 days

FREE

FREE

AUSTRALIA

2-3 days

£5

£10

USA

5-7 days

£10

£15

CANADA

5-7 days

£10

£15

Rest of World *

Dependent on Country

£25

£40

*Rest of World shipping may incur additional taxes and import fees beyond our control. Any charges must be paid by the person receiving the parcel.

European countries that we ship to under the price list above:

Austria
Belgium
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Sweden

All orders placed will be despatched within 48 hours from our New Zealand Distribution centre. Orders placed Saturday and Sunday will be despatched on the following Monday.

RETURNS

FOR UK, EUROPE (identified countries), NEW ZEALAND, AUSTRALIA, USA AND CANADA

For the countries listed above returns are free of charge.

Simply contact hello@edmundhillary.com. Once we have confirmed that your return meets our terms and conditions, we will give you instructions on how to return.

FOR REST OF WORLD

From Rest of World, unless the goods are faulty, returns will be at your cost, and you will need to organise return postage yourself. If the goods are faulty we will refund you the cost of the postage. Please contact hello@edmundhillary.com to log the return and for return address details.

OUR 30-DAY RETURNS POLICY

Our returns policy lasts 30 days. If you wish to return an item for any reason, you must contact us within 30 days of the date of your purchase at hello@edmundhillary.com

 If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment, within 14 working days.

New Zealand office hours are Monday to Friday 9am – 5pm, Monday to Friday.

For help please contact us at hello@edmundhillary.com

©2019 Edmund Hillary Brands Limited